Managing Change through Internal Communications
November 13 - 15, 2018
Chicago, IL
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Thursday, November 15 • 9:15am - 9:50am
Command the Chaos: Harness the Power of a Strategic Change Communications Plan - UPMC

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Explore the chaos factors that lead to change communications pitfalls, how to avoid — or recover from — them, and the recipe to position yourself as the must-go-to team that always has the roadmap to strong outcomes.

Following this session you will learn:

  • Lessons learned — the good, the great, the bad, the worst — from a variety of change communications scenarios (i.e. delayed merger, department consolidations, services eliminations, leader changes, reorganization, culture change adoption)
  • Skills to construct a strategic change communications plan that aims to mitigate fear, rumors, and uncertainty —  preventing unnecessary negative spirals, inside and outside the organization
  • Strategies to evoke employee engagement and morale during times of change and uncertainty — across three distinct phases of change
  • A formula to craft verbal and written change communication messages that inspire trust, buy-in, and motivation to embrace forward-thinking opportunities and reinvention

Lisa Lombardo, Senior Manager, Public Relations

avatar for Lisa Lombardo

Lisa Lombardo

Senior Manager, Public Relations, Internal communications and Media Relations, UPMC
Lisa Lombardo is senior manager of Public Relations at UPMC, leading Internal Communications and Media Relations for UPMC’s regional hospitals in western and central Pennsylvania. Lisa mentors and leads sysemwide leader and culture development and change communications across UPMC... Read More →

Thursday November 15, 2018 9:15am - 9:50am CST
Fairmont Chicago Millennium Park 200 N Columbus Dr, Chicago, IL 60601, USA